Front Desk Office Management
🏢 Front Desk Office Management Training Program
Total Duration: 96 Hours
Organized By: Skill Development Unit (RCI)
🎯 Program Objective
To equip trainees with professional front-desk and office administration skills required in hospitality, corporate offices, educational institutions, and service-based organizations.
🧠 Learning Outcomes
After completing the training, participants will be able to:
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Perform front-desk & receptionist duties professionally
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Maintain records, manage office communication & emails
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Handle customer queries & complaints
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Use basic computer applications (MS Office, Email, CRM)
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Manage appointments, bookings & visitor logs
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Understand workplace etiquette & professional grooming
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Maintain filing systems & office documentation
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Manage telephone, reception area & guest handling
📚 Training Modules (96 Hours)
| Module | Topics | Hours |
|---|---|---|
| 1. Introduction to Front Desk Operations | Front desk role, work ethics, communication | 6 hrs |
| 2. Office Administrative Skills | File management, documentation, letters | 14 hrs |
| 3. Communication & Telephone Handling | Verbal, email, call handling + greetings | 12 hrs |
| 4. Customer Service & Complaint Handling | Hospitality standards, client care | 14 hrs |
| 5. Computer & Office Applications | MS Word, Excel, Email handling | 20 hrs |
| 6. Professional Grooming & Personality Development | Dress code, body language | 10 hrs |
| 7. Front Desk Software Basics | Reservation & CRM basics | 10 hrs |
| 8. Practical Assessment & Certification | Mock desk setup & evaluation | 10 hrs |
📦 Training Contains:
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Introduction & Orientation
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Communication Skills & Etiquette
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Customer Handling & Hospitality Basics
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Telephone & Email Protocol
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Microsoft Office Practice
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Office File & Record Management
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Front Desk Software Basics
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Professional Grooming & Behavior
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Complaint Handling & Problem Solving
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Practical Sessions & Mock Reception Desk
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Certification & Employment Guidance
🏅 Certification
Awarded upon completion and evaluation.
👥 Target Participants
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Hotel & corporate job seekers
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College students & beginners
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Reception/Front desk aspirants
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Office assistants/admin staff
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Entrepreneurs/Office owners
🎁 Training Includes
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Hands-on front desk practice
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English & communication practice
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Grooming & confidence building sessions
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Templates (email, forms, letters)
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Career counseling & job guidance