WaiterWaitress Training Program (Hospitality)
🍽️ Waiter / Waitress Training Program (Hospitality)
Total Duration: 96 Hours
Organized By: Skill Development Unit (RCI)
🎯 Program Objective
To develop skilled service professionals with strong food & beverage service skills, customer handling techniques, and hospitality etiquette for restaurants, cafes, hotels, and banquet services.
🧠 Learning Outcomes
After completing the training, participants will be able to:
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Understand hotel & restaurant service standards
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Welcome, seat, and serve guests professionally
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Take food & beverage orders accurately
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Serve food & drinks with proper techniques
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Handle customer queries & complaints politely
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Maintain table setup & cleanliness
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Carry trays & serve safely
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Manage billing & POS systems
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Understand food hygiene & safety rules
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Work confidently in hospitality environments
📚 Training Modules (96 Hours)
| Module | Topics | Hours |
|---|---|---|
| 1. Introduction to Hospitality Industry | Hotel departments, roles & responsibilities | 6 hrs |
| 2. Communication & Professional Etiquette | Grooming, posture, guest greeting | 10 hrs |
| 3. Food & Beverage Basics | Menu knowledge, service types, cutlery use | 14 hrs |
| 4. Table Setup & Serving Techniques | Table setting, tray handling, napkin folding | 16 hrs |
| 5. Order Taking & POS System | Note-taking, billing, customer interaction | 12 hrs |
| 6. Hygiene, Safety & Cleanliness | Food safety, sanitation procedures | 10 hrs |
| 7. Customer Service & Complaint Handling | Service quality, guest satisfaction | 14 hrs |
| 8. Practical Training & Assessment | Mock restaurant service & evaluation | 14 hrs |
📦 Training Contains
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Hospitality etiquette & grooming
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Guest greeting & seating
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Menu reading & food knowledge
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Order taking & communication skills
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Table arrangement, cutlery & crockery handling
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Tray carrying & service procedures
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Beverage & mocktail serving basics
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POS & billing system introduction
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Hygiene, sanitation & safety protocols
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Mock restaurant service practice
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Teamwork & professional behavior
🏅 Certification
Awarded after successful training & practical evaluation.
👥 Target Participants
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Hospitality job seekers
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Restaurant & café staff
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Students pursuing hospitality careers
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Freshers entering the food service industry
🎁 Training Includes
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Practical F&B service training
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Hotel/Restaurant exposure
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Grooming & communication development
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Customer interaction skills
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Job placement support